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Next working day delivery available. Order by 1:30pm (Mon - Fri)

Conditions of Sale

By placing an order through the ‘Warehouse Aquatics' website, https://www.warehouse-aquatics.co.uk, you agree to the following terms and conditions of trade.

These terms constitute a legal document ('the Agreement') which sets out the rights and obligations of you as a purchaser ('you'), and those of ‘Warehouse Aquatics’ ('we' or 'us'), in relation to the products offered by us through this site. This contract in no way affects your statutory rights.

Contract Details

'Warehouse Aquatics' is a trading name of Green Rage Ltd, company number 11984597

A copy of your order will be shown on your web browser before you submit it to the ‘Warehouse Aquatics’ website ('pre-contract notice'). The Pre-contract notice contains important information such as a description of the products you are purchasing, the price (including VAT) and any delivery charges of the goods ordered.

By completing and submitting an electronic order to us you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

The contract is only made when an offer to purchase has been accepted by is and payment has been authorised to ‘Warehouse Aquatics’. Authorised payment is defined as the authorisation by our Merchant Company of payment by Credit Card, Debit Card, Paypal or Google of notified cleared funds in our bank account. Your payment will be refunded if your offer to purchase is refused by us.

Dates quoted by us for despatch and delivery are estimates only.

Accuracy of Information

Warehouse Aquatics makes every effort to ensure that all information and data on this site is up to date and correct. However, this information cannot be guaranteed as details are regularly changed by manufacturers and errors made when inputting information.

Warehouse Aquatics cannot be deemed liable to any customer for any consequential or incidental damages whatsoever that result from or are related to the use of our web site and any information contained therein.

Pricing of Goods

All prices shown are inclusive of UK VAT at the Standard Rate.

Purchasing through Warehouse Aquatics

Select the items you wish to purchase, ensuring that you have chosen the correct details for your item. Enter your details at the checkout process and provide payment details. We accept most Credit and Debit Cards as well as Paypal payments.

Once your order is completed, you will be shown a screen confirming your purchase details and a unique order number, which must be quoted in all correspondence to us. A confirmation email will also be sent to you stating if your order has been received.

In the event that items are not available within the time period provided, you will have the opportunity to either; cancel your order, amend your order or carry on waiting. If you choose to split the order we will treat the order as two separate orders and charge carriage on both orders if applicable.

Delivery

We can normally dispatch your items within one to three working days upon placement of your order and confirmation of payment received, subject to stock availability. Actual delivery times after dispatch will depend on courier used, and your delivery address. See our delivery page for more information.

Warehouse Aquatics cannot accept any liability for any delays in delivery once the goods have left our premises, due to circumstances beyond our control. All delivery dates quoted by us are estimates. However, if the purchase includes an additional charge for next working day delivery and this does not happen, then this additional charge will be refunded when proof of non-delivery within the agreed time is provided.

Free Delivery

We offer Free delivery to mainland UK for qualifying orders over £49. All items will be sent as soon as the full order is in stock.

We reserve the right to remove this offer at any time.

Larger glass aquariums sent via pallet delivery are excluded from this offer and will incur a delivery charge which is quoted at the checkout. This is a kerbside delivery only. Drivers are not insured to enter or deliver into a property. Someone must be available to receive the pallet delivery on the agreed day and have the resources / personnel available to safely lift and move the items delivered on the pallet. You will be responsible for the disposal of the pallet. We reserve the right to pass on to you any charges incurred by the pallet courier for missed deliveries or subsequent redelivery attempts.

Upon placement of a pallet delivery order, full checking and delivery receiving procedures will be issued to you. You acknowledge that you will read and follow these procedures. We may be unable to replace or refund any damaged items if the procedures are not followed.

Change Of Delivery Address

If you need to change your delivery address please contact us as soon as possible stating your order number. If your order has not yet been dispatched your item may be sent to this new address at no extra charge. If the order has been dispatched we will be unable to change the delivery address.

Incorrect Delivery Address

To ensure we successfully deliver the items to the address our customers supply, please ensure you supply Warehouse Aquatics with a full and correct delivery address.

If the address you supply results in a non-delivery due the address being incorrect you, the customer, will be liable for any extra delivery charges incurred. If the item(s) are lost as a result of incorrectly provided delivery details the customer will be responsible for this loss.

If however, an error occurs on our system resulting in the wrong delivery or order details, we will do everything in our power to rectify the situation at no extra cost to the customer.

If for any reason your parcel does not arrive within the advised timescales please contact us as soon as possible.

Any items returned to us after several attempted deliveries will be refunded and put back into stock unless we are contacted. Attempted delivery charges will not be refunded.

Any order discrepancies must be reported within 24 hours of delivery.

Other Charges

We reserve the right to alter delivery charges after order completion in the event of an incorrect country or area selection.

All charges are based on the size and weight of the products and the address for delivery. If you would like to find out the charges which would apply to particular goods to a specific destination, then please contact us. To some destinations, our courier will calculate the weight of the parcel depending on its bulk rather than the actual weight (Volumetric), this may result in an additional charge for delivery.

We will contact you by phone or email to notify you of any additional charges prior to processing your order, Warehouse Aquatics will allow customers to decide whether to pay the additional charge or to cancel the order.

Returns Policy

Our returns policy is available on our shipping and returns page.

Missing, Incorrect or Damaged Items

Please see our shipping and returns page.

Bubble Rewards Scheme

Points can be earned from every successful Purchase or Review. These are awarded to your account once you have received the item(s) and the order has been paid in full and invoiced.

Accrued points can be spent on any products on our site but are not redeemable against postage charges. Points do not have an actual worth and cannot be exchanged for monies.

Points are held on your account and can be accumulated and then used against a specific purchase. If you close your account your points will be lost.

Unused points expire after 1 year (365 days) of account inactivity.

In the event that an item is returned and refunded the points will be removed from the account. If the points earned on this purchase have already been spent on another product then these points will be deducted from your refund.

In some instances we may offer additional points when purchasing specific products, these point will be added to your account once a successful purchase has been completed.

Points cannot be transferred to accounts or exchanged for any services or products that are not available on the warehouse-aquatics website.

Points are not available for walk-in shop customers but can be accrued by purchasing online and then collecting your products in store.

For further details please see our bubble points page.

Price Match Scheme

For full details please see our price match page.

Competitions

We run competitions on our social media channels periodically. The below terms and conditions set out your rights when you participate:

  • All prizes are as stated, non-transferable and have no cash value.
  • If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.
  • Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.
  • While we do not anticipate needing to, we reserve the right to alter the prize at any time.

Discounts, affiliates, cashback and referrals

From time to time we may make discounts and store offers available to customers. These discounts or offers are made at our discretion and we reserve the right to suspend or end them without notice. Some discounts or offers are offered exclusively to our newsletter subscribers.

We are, from time to time, listed on some referral, affiliate or cashback sites. Some of these sites offer additional cashback or monetary incentives to you by following a link from their website through to Warehouse Aquatics.

Unless otherwise stated by us in the conditions of the particular Discount or Offer, cashback or other referral awards cannot be claimed on orders engaging in such Discount or Offer. We reserve the right to reject any claim for cashback or other referral awards on orders engaging in such Discount or Offer.

Complaints

If you have a cause for complaint, please contact us straight away. Email us at [email protected]

We will acknowledge your complaint as soon as possible, and will try to resolve the issue as quickly as we can.

© 2020 Warehouse Aquatics. All Rights Reserved.
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