Conditions of Sale

By placing an order through the ‘Warehouse Aquatics' website,, you agree to the following terms and conditions of trade.

These terms constitute a legal document ('the Agreement') which sets out the rights and obligations of you as a purchaser ('you'), and those of ‘Warehouse Aquatics’ ('we' or 'us'), in relation to the products offered by us through this site. This contract does not affect your statutory rights.

Contract Details

'Warehouse Aquatics' is a trading name of Green Rage Ltd, company number 11984597

A copy of your order will be shown on your web browser before you submit it to the ‘Warehouse Aquatics’ website ('pre-contract notice'). The Pre-contract notice contains important information such as a description of the products you are purchasing, the price (including VAT) and any delivery charges of the goods ordered.

By completing and submitting an electronic order to us you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

The contract is only made when an offer to purchase has been accepted by is and payment has been authorised to ‘Warehouse Aquatics’. Authorised payment is defined as the authorisation by our Merchant Company of payment by Credit Card, Debit Card, Paypal or Google of notified cleared funds in our bank account. Your payment will be refunded if your offer to purchase is refused by us.

Accuracy of Information

Warehouse Aquatics makes every effort to ensure that all information and data on this site is up to date and correct. However, this information cannot be guaranteed as details and designs are regularly changed by manufacturers as their products are revised. Product images on our website are considered representative only in conjunction with the product description and actual products may differ from product images displayed on the website. Please read the product description in full to determine it's suitability before purchasing, or contact us for advice before purchasing.

Warehouse Aquatics cannot be deemed liable to any customer for any consequential or incidental damages whatsoever that result from or are related to the use of our website and any information contained therein.

Pricing of Goods

All prices shown are inclusive of UK VAT at the Standard Rate unless otherwise stated.

Purchasing through Warehouse Aquatics

Once your order is completed, you will be shown a screen confirming your purchase details and a unique order number, which must be quoted in all correspondence to us. A confirmation email will also be sent to you stating if your order has been received.

In the event that items are not available within the time period provided, you will have the opportunity to either; cancel your order, amend your order or carry on waiting. If you choose to split the order we will treat the order as two separate orders and may charge carriage on both orders if applicable.


We can normally dispatch your items within one to three working days upon placement of your order and confirmation of payment received, subject to stock availability. Actual delivery times after dispatch will depend on courier used, and your delivery address. See our delivery page for more information. Dates quoted by us for dispatch and delivery are estimates only unless otherwise stated.

Warehouse Aquatics cannot accept any liability for any delays in delivery once the goods have left our premises, due to circumstances beyond our control. All delivery dates quoted by us are estimates. However, if the purchase includes an additional charge from standard delivery for next working day delivery and this does not happen, then this additional charge difference will be refunded when proof of non-delivery within the agreed time is provided.


At times some products may be out of stock, but our supplier(s) may still show available stock. In these cases such products may show as available to order with a supplier lead time. This is also known as a "back-ordered" product, or a product with a "lead time". This will be displayed on the product information page with an estimated lead time, as well as on the checkout page for any products affected.

If your order contains one or more back-order products the affected products will be identified on the checkout page. Any delivery and dispatch estimates provided will reflect the calculated lead time. Additionally a lead time terms confirmation box will be displayed on the checkout. You will be required to accept the displayed lead time terms in order to complete a purchase for an order containing products with a lead time.

By placing an order containing products with a lead time you acknowledge that the whole order will not be shipped until all items have arrived in our main warehouse. The estimated dispatch date displayed is subject to supplier availability. We cannot split and partially dispatch a back-order unless carriage is paid for the additional shipment. However, at our discretion we may split and partially dispatch a back-order at no additional cost to you in circumstances where the estimated dispatch date is missed due to incorrect supplier availability.

Refusal of Delivery

You have the right to refuse a delivery in the event of item(s) being received damaged or of the incorrect product(s). In this event you will be offered a replacement or a full refund for the good(s) affected.

If you refuse a delivery due to a change of mind or no longer wanting the ordered items, you will be liable for the costs incurred by us for return transit. These costs will be deducted from any applicable refund. A refund will not be issued until the goods are received back and checked by us.

Free Delivery

We offer Free delivery to mainland UK for qualifying orders over £49. All items will be sent as soon as the full order is in stock.

We reserve the right to remove this offer at any time.

Larger products / products sent via pallet delivery may be excluded from this offer and may incur a delivery charge which is quoted at the checkout.

Pallet Delivery

All pallet deliveries are kerbside deliveries. You will need to ensure you have necessary assistance to move the item(s) into the property. The drivers are not insured to handle goods off the pallet or into your property. You will be responsible for the disposal of the pallet.

Upon placement of a pallet delivery order, full checking and delivery receiving procedures will be issued to you. You acknowledge that you will read and follow these procedures. We may be unable to replace or refund any damaged items if the procedures are not followed.

Our pallet delivery companies charge per delivery attempt both outbound and return. If you are not present to accept delivery on the agreed date, cancel or reject delivery once a pallet delivery has been released, or provide any incorrect details that lead to a failed delivery attempt, you will be liable for any charges incurred by us from the pallet company including but not limited to the costs of the outbound shipment and cost of the return shipment where applicable. This may take the form either of an additional charge in the case of a re-delivery attempt, or a deduction from any applicable refund in the event of cancellation.

Change Of Delivery Address

If you need to change your delivery address please contact us as soon as possible stating your order number. If your order has not yet been dispatched your item may be sent to this new address at no extra charge unless the new address incurs an increased delivery charge to us. If the order has been dispatched we will be unable to change the delivery address.

Incorrect Delivery Address

To ensure we successfully deliver the items to the address our customers supply, please ensure you supply Warehouse Aquatics with a full and correct delivery address and contact details.

If the address you supply results in a non-delivery due the address being incorrect, you, the customer, will be liable for any extra delivery charges incurred. If the item(s) are lost as a result of incorrectly provided delivery details the customer will be responsible for this loss.

Any items returned to us after several attempted deliveries will be refunded and put back into stock unless we are contacted. Attempted delivery charges will not be refunded and delivery cost incurred will be deducted from the refund.

Any order discrepancies must be reported within 24 hours of delivery.

Non receipt of delivery

In the event of non receipt of delivery that results in the items being returned to us, you, the customer, will be liable for any extra delivery charges incurred for the items to be sent out for delivery again.

Any items returned to us after a) several attempted deliveries, or b) request of cancellation following a non receipt of delivery and courier return to sender, will be refunded and put back into stock unless we are contacted. Attempted delivery charges will not be refunded and delivery cost incurred will be deducted from the refund.

Other Charges

We reserve the right to alter delivery charges after order completion in the event of an incorrect country or area selection.

All charges are based on the size and weight of the products and the address for delivery. If you would like to find out the charges which would apply to particular goods to a specific destination, then please contact us. To some destinations, our courier will calculate the weight of the parcel depending on its bulk rather than the actual weight (Volumetric), this may result in an additional charge for delivery.

We will contact you by phone or email to notify you of any additional charges prior to processing your order, Warehouse Aquatics will allow customers to decide whether to pay the additional charge or to cancel the order.

Returns Policy - Unwanted items

  • Customers are within their rights to return any unwanted item within the first 30 days of receipt of the item, so long as that item is not exempt from returns. Customers must return the goods at their own cost in an unused and re-saleable condition in their original packaging. 
  • Any items returned without first obtaining a confirmation email and RMA number from customer services may experience delays in refunds.
  • Until the package is received by us at our premises, the customer is responsible for any loss or damage. Please ask for proof of posting when returning items – this is required to protect your loss in the event that the items are not received by us at our premises.
  • Once we have received the items, we will notify you and refund the purchase price within 14 days.
  • We regret that any items received in a used or non re-saleable state, or missing any parts, or missing the original packaging cannot be refunded. In cases where a refund is issued we reserve the right to make a deduction from any applicable refund if the value of the returned item(s) have been reduced by the customer's handling.

Your statutory rights are not affected by our returns policy.

Returns Policy - Faulty & Damaged on arrival items

  • Customers must contact our Customer Service Department as soon as possible if an item is received in a damaged or faulty condition. If faulty or damaged goods are received, you must notify us within 14 days of receipt of the item(s). Please take photographs of the damage and the packaging the item(s) were received in as we require this for courier claims and proof of damage. If an item is received damaged and the customer does not refuse the item at the time of delivery, the customer will be responsible for disposal of the item once notification is given by Warehouse Aquatics.
  • Items that have developed faults within the warranty period will be required to be tested to verify the fault and to identify any repairs that can be made. Warehouse Aquatics will cover the postage cost of faulty goods back to our warehouse for testing within this time period. If a product is returned as faulty but no fault is found, or the fault found is not covered under the manufacturer's warranty (including but not limited to wear and tear parts such as impellors) the customer will be liable for the costs incurred by Warehouse Aquatics. In the event that no fault is found and the customer requests return of item, Warehouse Aquatics cannot accept any liability for damage sustained in the return transit.
  • Some items including but not limited to fluorescent glass tubes / bulbs, T8 fluorescent light tubes and T5 fluorescent light tubes are considered consumable items. Consumable items are not covered by a manufacturer warranty unless otherwise stated on the product page and we cannot replace such items unless they become faulty within the initial 30 day period.
  • Glass aquariums must be installed on a purpose built aquarium cabinet or stand, or other suitable flat surface with a surface at least same or larger than the footprint of the aquarium. If your aquarium is found to have been installed on an unsuitable stand or cabinet, installed on an undersized surface or lifted from it's stand whilst filled with water, then this will void your warranty. See heading "Glass Aquarium Products" for further details.

Your statutory rights are not affected by our returns policy.

Glass Aquarium Products

Glass aquariums must be installed on a purpose built aquarium cabinet or stand, or other suitable flat and even surface without bumps and with a surface footprint at least same or larger than the footprint of the aquarium. Any screws in the surface that sit underneath the aquarium must not protrude above the surface of the stand / chosen surface. If your aquarium is found to have been installed on an unsuitable stand or cabinet, or installed on an undersized surface this will void your warranty.

Glass aquariums cannot be moved whilst filled. If your aquarium is found to have been moved whilst filled this will void your warranty.

Many aquarium manufacturers do not cover glass breakages under their manufacturer's warranty. It is therefore essential that the surface on which your aquarium will reside is fully suitable, manufacturer approved, and set up correctly to minimise risk of breakage. Full installation advice and terms are available on our Aquarium Installation Information Page (opens in new window). Please ensure this is read and understood before installing your aquarium.

Liability Disclaimer

Warehouse Aquatics cannot accept any liability for any damage to property, personal injury or any other losses resulting from the use of products purchased from us. Additionally Warehouse Aquatics cannot accept any liability for any loss of fish or other livestock under any circumstance. We advise seeking advice from a qualified professional before using any product which may harm your livestock.

Price Match Scheme

For full details please see our price match page.


We may run competitions on our social media channels periodically. The below terms and conditions set out your rights when you participate:

  • All prizes are as stated, non-transferable and have no cash value.
  • If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.
  • Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.
  • While we do not anticipate needing to, we reserve the right to alter the prize at any time.

Discounts, affiliates, cashback and referrals

From time to time we may make discounts and store offers available to customers. These discounts or offers are made at our discretion and we reserve the right to suspend or end them without notice. Some discounts or offers are offered exclusively to our newsletter subscribers.

We are, from time to time, listed on some referral, affiliate or cashback sites. Some of these sites offer additional cashback or monetary incentives to you by following a link from their website through to Warehouse Aquatics. We accept no liability for accuracy of information or offers listed on any third party site.

Unless otherwise stated by us in the conditions of the particular Discount or Offer, cashback or other referral awards cannot be claimed on orders engaging in such Discount or Offer. This includes but is not limited to promotional offers from time to time, offers made to individual customers and orders not placed on the website. We reserve the right to reject any claim for cashback or other referral awards on orders not meeting these conditions.


If you have a cause for complaint, please contact us straight away. Email us at [email protected]

We will acknowledge your complaint as soon as possible, and will try to resolve the issue as quickly as we can.

Document revision

These terms were last revised October 2022.

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