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Next working day delivery available (excluding public holidays). Order by 12:30pm (Mon - Fri).

Delivery & Returns

  • I no longer want an item how do I return this?
    If you are unhappy with any items or they are simply not right for you, you are welcome to return these within 14 days of reciept for a full refund
  • What happens if I miss my delivery?
    If you are not available to receive your parcel when delivery has been attempted, Yodel will automatically reschedule your delivery for the next day. They will attempt to deliver 3 times, after this, the parcel is returned to us. If you wish to communicate with the courier at any time, then please get in touch with customer services that can help with this.
  • Can I collect my order?
    You are welcome to collect an order from us if you live in the vicinity. This is by arrangement only. Please contact customer services before placing your order who can either provide you a checkout code to enable the collection option, or alternatively take the order over the phone. Collections can only be made during working hours.
  • What company do you use to courier and can I track my parcel?

    Please see our delivery page for full delivery information.

  • How long does it take to deliver my items once ordered?

    Please see our delivery page for full delivery information.

  • Do you offer a courier collection service?
    We can arrange to collect any unwanted items from you using our courier. Please see our customer services page for full information.
  • How do I add delivery instructions to my order?
    If you order over the telephone, you will be asked if there are any delivery instructions for your parcel. Alternatively if you order online, you are able to add any instruction into the "comments box" remember your items will not be left safe and a signature is required for delivery
  • I have missed my collection what should I do?
    if you have missed a collection with our courier, then please contact customer services who will assist you in this.
  • I have not received my delivery what should I do?
    If your parcel has not arrived in the time that is advised, then please get in contact with customer services via email [email protected] or telephone 01772 440230 and one of our representatives will look into your order and resolve this for you.
  • When would I be liable to pay collection fees or return costs?
    If an item has arrived to you damaged or faulty, or you have received an incorrect item, warehouse aquatics will arrange a collection or provide a pre-paid returns label. If an item is simply not fit for your own purpose or unwanted, Warehouse Aquatics would not be able to cover the cost of the return shipping. Please see our customer services page for full information.
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