Please see our dispatch and delivery announcement related to Coronavirus and how it affects dispatch times. Thank you for shopping with Warehouse Aquatics.


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Delivery & Returns

  • I no longer want an item how do I return this?
    If you are unhappy with any items or they are simply not right for you, you are welcome to return these within 14 days of reciept for a full refund
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  • What happens if I miss my delivery?
    If you are not available to receive your parcel when delivery has been attempted, Yodel will automatically reschedule your delivery for the next day. They will attempt to deliver 3 times, after this, the parcel is returned to us. If you wish to communicate with the courier at any time, then please get in touch with customer services that can help with this.
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  • Can I collect my order?
    You are welcome to collect an order from us if you live in the vicinity. Please ensure you call us at least an hour before you are due to collect. At this stage your order would be placed on the phone and a card payment is taken. Calling in collection orders ensures your order is not packed and shipped.
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  • What company do you use to courier and can I track my parcel?

    All our deliveries are couriered by Yodel (Pallet deliveries come with DND.) If you have provided a telephone number or email address when placing your order, then Yodel will contact you with tracking and delivery information once your parcel is recieved into their network.

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  • Do you offer a courier collection service?
    We can arrange to collect any unwanted items from you using our courier Yodel. We need one day notice to arrange this and the cost of this is £7.50
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  • How long does it take to deliver my items once ordered?
    Once your order is placed before 3:30pm, we try to ensure next working delivery on all orders. (excluding pallet deliveries) Weekend orders are dispatched Monday for delivery on Tuesday. (please see our delivery section for further information)
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  • How do I add delivery instructions to my order?
    If you order over the telephone, you will be asked if there are any delivery instructions for your parcel. Alternatively if you order online, you are able to add any instruction into the "comments box" remember your items will not be left safe and a signature is required for delivery
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  • I have missed my collection what should I do?
    if you have missed a collection with our courier, then please contact customer services who will assist you in this.
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  • I have not received my delivery what should I do?
    If your parcel has not arrived in the time that is advised, then please get in contact with customer services via email [email protected] or telephone 01772 440230 and one of our representatives will look into your order and resolve this for you.
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  • When would I be liable to pay collection fee's?
    If an item has arrived to you damaged or faulty, or you have received an incorrect item, warehouse aquatics would look to cover the cost of any collection. If an item is simply not fit for your own purpose or unwanted, Warehouse Aquatics would not look to cover the cost of the return.
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