Click here for the latest Coronavirus information and updates. Thank you for shopping with Warehouse Aquatics.

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Next working day delivery available (excluding public holidays). Order by 12:30pm (Mon - Fri).

Order dispatch and Coronavirus updates

Thank you for shopping with Warehouse Aquatics. We as a nation are facing unprecedented times and the challenges that accompany this in the current Coronavirus pandemic. Many businesses and individuals have been hit hard by the effects of the virus and this impact is likely to continue.

DIRECTOR'S UPDATE as of 3/1/2021

Happy new year to all our valued customers. The Christmas period of 2020 saw nationwide record breaking courier demand and parcel volumes as a result of ongoing lock-downs, regional restrictions and other Covid 19 related implications. The result of this was that some couriers were experiencing significant delays in delivery times as they struggled to cope with the nation wide volumes of parcels. We had reports of a few deliveries on services such as Royal Mail 1st class taking over a working week to arrive in exceptional cases.

2021 is as of yet an unknown entity, but with many regions of the country moving into stricter lock-down tiers, we anticipate continued pressure on couriers in the short term at least.

With this in mind we must emphasise that the delivery estimates provided on the checkout are guidelines only and do not constitute any kind of guarantee. Furthermore at this time we will be unable to provide refunds for upgrades to Royal Mail 1st class that have been delayed on Royal Mail's end rather rather than ours. The only exception will be for guaranteed next day services.

If you require goods urgently we currently advise selecting a next day delivery courier option rather Royal Mail 1st class at this time.

Many thanks.

Dispatch and Delivery

Here at Warehouse Aquatics we pride ourselves on prompt dispatch and customer satisfaction. However, we are a small team and like other businesses the virus has an effect on us too. We are open as usual, and are doing our best to get all orders out at the normal rate, but some may be delayed in dispatch and not follow the estimated dispatch date shown on the checkout.

For health and safety of our staff during this time, collection from the warehouse is not currently possible unless by special pre-arrangement.

Courier dispatch

Due to temporary earlier collection times by some couriers, our next day delivery order cutoff time is a little earlier than normal for the moment.

When can I expect my parcel?

Many courier services have increased demand and reduced staff in some cases, so some deliveries are taking a little longer than normal to arrive. We appreciate your patience and understanding in this regard.

Please be advised that for Royal Mail deliveries we cannot consider the item lost in the post until it has reached the deadlines advised on the Royal Mail website. We therefore cannot resend any non-received deliveries until those deadlines are reached.

Based on current patterns and customer feedback, we are currently advising the following broad estimates of delivery times for the respective couriers:

  • Royal mail 1st class: 1 - 4 working days (including Saturdays)
  • Royal mail 2nd class: 2 - 8 working days (including Saturdays)
  • Courier: 1 - 2 working days
  • Pallet: 1 - 2 working days

The above estimates are from the point you receive your dispatch notification email.

Customer services / phone service

Our customer service hours remain Monday - Friday, 9am to 5pm. If we miss your call and you leave us a message, we will phone you back as soon as possible. Our customer services are also contactable on [email protected] or by using the contact form on the website.

Returns and warranty

Our returns procedure remains unchanged. Please see here for full details

For warranty claims, as the warranty is with the product manufacturer we liaise with the manufacturer on your behalf. The procedure remains unchanged as with normal returns above, however we are advising that the whole process may potentially take longer than normal depending on the manufacturer, as some are running on minimal staff and some are in temporary shutdown. We are therefore unable to give any time-frames for any warranty claim at present. We thank you for your understanding.

A big thank you!

We would like to say a massive thank you for your patience and understanding during this time, and thank you for your continued support. We really do appreciate it.

We wish all our valued customers the best of health during this period.

We will continue to update this page as and when the situation changes.

From all of us at Warehouse Aquatics, thank you and happy shopping.

© 2021 Warehouse Aquatics. All Rights Reserved.
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