Terms and Conditions

Conditions of Sale
By placing an order through the ‘Warehouse – Aquatics website’ site you agree to the following terms and conditions of trade. These Terms & Conditions do not affect your Statutory Rights.

These terms constitute a legal document ('the Agreement') which sets out the rights and obligations of you as a purchaser ('you'), and those of ‘Warehouse Aquatics’ ('we' or 'us'), in relation to the products offered by us through this site. This contract in no way affects your statutory rights.

Contract Details
A copy of your order will be shown on your web browser before you submit it to the ‘Warehouse Aquatics’ website ('pre-contract notice'). The Pre-contract notice contains important information such as a description of the products you are purchasing, the price (including VAT) and any delivery charges of the goods ordered.

The contract is only made when payment has been authorised to ‘Warehouse Aquatics’. Authorised payment is defined as the authorisation by our Merchant Company of payment by Credit, Debit Card, Paypal or Google of notified cleared funds in our bank account.

Dates quoted by us for despatch and delivery are estimates only.

Accuracy of Information
Warehouse Aquatics makes every effort to ensure that all information and data on this site is up to date and correct However, this information cannot be guaranteed as details are regularly changed by manufacturers and errors made when inputting information.

Warehouse Aquatics cannot be deemed liable to any customer for any consequential or incidental damages whatsoever that result from or are related to the use of our web site and any information contained.

Pricing of Goods
All prices shown are inclusive of VAT at the Standard Rate (15%). Warehouse Aquatics can guarantee that the prices shown at the time of ordering are the current prices, even if an item is out of stock and has to be re-ordered.

Purchasing through Warehouse Aquatics
Select the items you wish to purchase, ensuring that you have chosen the correct details for your item. Enter your details at the checkout process and provide payment details. We accept most Credit and Debit Cards as well as Google and Paypal payments.

Once your order is completed, you will be shown a screen confirming your purchase details and a unique order number, which must be quoted in all correspondence to us. A confirmation email will also be sent to you stating if your order has been successful.

In the event that items are not available within the time period provided, you will have the opportunity to either; cancel your order, amend your order or carry on waiting. If you choose to split the order we will treat the order as two separate orders and charge carriage on both orders if applicable.

Delivery
We can normally dispatch your items within one to three working days upon placement of your order and confirmation of payment received, subject to stock availability. Actual delivery times after dispatch will depend on courier used, and your delivery address. Mainland UK deliveries usually take 1 working day. Other destinations will take longer and you will be advised of this depending on the destination.

Warehouse Aquatics refuses to accept any liability for any delays in delivery once the goods have left our premises, due to circumstances beyond our control. All delivery dates quoted by us are estimates. However, if the purchase includes an additional charge for next working day delivery and this does not happen, then this additional charge will be refunded when proof of non-delivery within the agreed time is provided.

Our couriers advise of an estimated time of delivery on the date of delivery, if you do not receive this after receiving a dispatch confirmation please contact us.

All royal mail deliveries are usually within 2-3 days of dispatch and are not trackable.

Free Delivery Offer

As of the 8th October 09 we are offering Free delivery to mainland UK for all orders over £50, this delivery method is through a next day courier and all items will be sent as soon as the full order is in stock.

We do not use Royal Mail delivery as part of our Free delivery offer, Royal mail can be slow and items are not insured or tracked - any orders over £50 will be sent through a trackable and insured courier - Free of charge.

We reserve the right to remove this offer at any time, currently this offer is for a promotional period only.

Any items showing as 'dispatch within 2-3 days' will be sent out to you within 2-3 days - not delivered to you within 2-3 days.

Mainland UK excludes, Islands and Highlands - this service is available at an additional cost and is not free of charge.

Customers can pay an extra £1.99 for next day before 12pm delivery when items are showing as in stock and available for shipping.

Glass aquariums over 255 litres in size are excluded from this offer and are collection only

Delivery Address
Most deliveries are carried out during working hours and on working days. Please ensure that someone is available to sign for or receive the goods. Warehouse Aquatics will send your order to any address that you select to suit your needs.

We regret we cannot send glass aquariums to Highlands and Island locations

Warehouse Aquatics cannot accept liability for light tubes and glass objects when dispatched to Europe, anyone ordering these items to Europe must be aware that although we pack the items as carefully as possible we cannot guarantee safe arrival.

Glass and light tubes delivered to the UK can be replaced free of charge by Warehouse Aquatics in the even that they arrive damaged.

Change of Delivery Address
If you need to change your delivery address please contact us as soon as possible stating your order number. If your order has not yet been dispatched you item may be sent to this new address at no extra charge. In the unlikely event that an order is undeliverable due to the address not being found or the order not being received, the order will be returned to us. If this happens we may be able to offer a free re-delivery depending on the courier used. However we reserve the right to deduct the original delivery charge from any refund to you, or to charge additional delivery if we have to resend the same items to a new address.

Incorrect Delivery Address
To ensure we successfully deliver the items to the address our customers supply, please ensure you supply Warehouse Aquatics with a full and correct delivery address.
If the address you supply results in a non-delivery due the address being incorrect you the customer will be liable for any extra delivery charges incurred. If the item is lost as a result of wrong delivery details the customer will be responsible for this loss.
If however, an error occurs on our system resulting in the wrong delivery or order details, we will do everything in our power to rectify the situation at no extra cost to the customer.

All courier deliveries will arrive next working day. If for any reason your parcel does not arrive please contact us as soon as possible.

Any items returned to us after several attempted deliveries will be refunded and put back into stock unless we are contacted. Attempted delivery charges will not be refunded. 

Any order discrepancies must be reported on the day of delivery

Other Charges
We reserve the right to alter delivery charges after order completion in the event of an incorrect country or area selection.

All charges are based on the size and weight of the products and the address for delivery. If you would like to find out the charges which would apply to particular goods to a specific destination, then please contact us. To some destinations, our courier will calculate the weight of the parcel depending on its bulk rather than the actual weight (Volumetric), this may result in an additional charge for delivery.

We will contact you by phone or email to notify you of any additional charges prior to processing your order, Warehouse Aquatics will allow customers to decide whether to pay the additional charge or to cancel the order.

Live Rock

Please note that all live rock is sent from our stocks for next day delivery to customers to ensure freshness. Please ensure that you are able to receive and sign for the delivery, our couriers will confirm delivery times with you on the day of arrival.

If you are not able to receive the living rock on the day of delivery freshness cannot be guaranteed.

All live rock is individual and batches vary in colour and development. All live rock is traceable as a result of strict import regulations.

Orders not requiring a signature
Should you wish your order to be delivered by our couriers and left without any signature, please notify us in writing before your item is sent. Any items left at a supplied address without a signature will be entirely at the customers own risk. Warehouse Aquatics will not be held responsible for any damaged, lost or stolen items as a result.

Returns Policy
By law customers have the right to cancel any item for any reason within 7 working days after the day you received the items. Customers must return the goods to us at their own costs in an unused and re-saleable condition. If you wish to return an item please contact us first to receive a confirmation email which must be supplied with the item when it is returned. Any items returned without a confirmation email or any identification will be placed back in stock.

Until the package is received by us at our premises the customer is responsible for any loss or damage. Please ask for proof of posting when returning items to us, this is required to protect your loss in the event that the items are not received by us at our premises. Once we have received the items, we will notify you and refund the purchase price excluding the original carriage charge within 30 days.

Any items received in a used or non saleable state will not be refunded.

Missing, Incorrect or Damaged Items
Please ensure that your item is checked over and is not damaged before signing for it. Even if the packaging seems undamaged, any knocks to aquariums or filters can damage them without marking the packaging. All our couriers are responsible for a particular item until it is signed for. If you find that your item is damaged please refuse it from the courier. This will ensure the item comes straight back to us for replacement and a new scheduled pick up isn't required taking extra time.

Any items arriving damaged must be photographed and sent to us at sales@warehouse-aquatics.co.uk to determine extent of damage and best course of action. Depending on the amount of damage parts may be replaced or the whole product collected and replaced. 

Please inform us as soon as possible either by email or phone if an item is missing or is incorrect. We always aim to resolve the issue as soon as possible, subject to an item being available in stock. The incorrect item must be returned at the customers expense. All returns must be made by the cheapest method available - usally 1st Class post, and proof of posting must always be obtained.

We will examine the goods, and in the event that they are damaged or faulty we will issue a full refund or offer a replacement.

If a customer chooses not to have a replacement item from us, we can only refund your order to the amount originally paid - i.e. A full refund including original delivery costs and and additional costs incurred cannot be refunded over the amount originally paid. 

If a returned item is found to be not damaged or faulty then the goods will be returned to you at the customers cost or held for collection.

Changing your order

If you need to change your order for any reason please call us as soon as possible so we can make amendments before dispatch. Please do not email us with changes as we cannot guarantee we will receive all emails in time

Complaints
If for some unlikely reason you have a cause for complaint, please contact us straight away. Email us at sales@warehouse-aquatics.co.uk .

Or via post:
Warehouse Aquatics Registered Office
27 St Davids Sq
Peterborough
PE1 5QA

Please note returns will NOT be accepted at this address unless previously authorised via email. For all returns please follow the returns procedure shown above.

We will acknowledge your complaint as soon as possible, and will try to resolve the issue as quickly as we can.