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How soon can I expect my item to be delivered?

 

We always get your order to you as quickly as possible. However, as we need to keep our costs so low to offer you these great prices we don’t always have everything in stock.

 

We do however get deliveries several times a week so your order will always be dispatched as quickly as possible!

 

We use a next working day courier company as an added extra to make sure you get your item as quickly as possible!

 

What happens if the item I’ve order is the wrong size, model or colour?

 

Don’t panic! Simply email us and let us know. We will send a confirmation email back which you must include in your return.

 

Return the item to us as soon as possible and we will issue you a refund or send you an exchange.

 

What can I do if I don’t have a Paypal account?

 

You don’t need to have a Paypal account to make a purchase with us, you can either enter your account details online or make a purchase through Google Checkout.

 

Either way your purchase is always secure and safe.

 

How can I track my order?

 

If you recently made an order but haven’t received it yet, why not send us an email or give us a call.

 

If you paid extra for delivery we will be able to provide you with a unique courier number which you can use to track the progress of your package online.

 

I’m looking for a specific item but I can’t find it on your website?

 

Warehouse Aquatics is still young and our staff are busy everyday putting new products onto the site at the best prices possible.

 

If you are looking for a specific item and haven’t seen it on the website yet, why not drop us an email. We will look up the item and get a competitive price back to you as soon as we can.

 

We want to know what you, the customer wants, so if you cant find something you’re looking for we are always happy to help and search out the best price we can!

 

 

Why is there no free delivery on orders over a certain amount?

 

We work hard to keep our prices not just extremely competitive but as low as possible that way we can ensure everyone can enjoy fish keeping at prices that won’t break the bank!

 

As a result if we were to offer free postage we would have to increase some of our prices to be less competitive than they already are and that’s not what Warehouse Aquatics is about.

 

The great thing about it is you can order as much as you like and the postage cost will never increase on volume!

sales@warehouse-aquatics.co.uk

Copyright © 2008 Warehouse Aquatics

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